Refund Policy
Last updated: February 11, 2026
Overview
OutheBox sells digital software products for developers (Laravel packages, licenses, and access to updates/documentation). There are no physical goods and no shipping. Refunds are handled under the terms below.
Products Covered
- Yearly subscription (auto-renewing)
- Lifetime license (one-time purchase)
30-Day Refund Window
You may request a refund within 30 days of the charge date (initial purchase or renewal) if any of the following applies:
- The product does not function as described on its product page, or
- You have a technical issue that our support team is unable to resolve, or
- You were charged incorrectly (e.g., duplicate charge).
Outside the 30-day window, refunds are generally not provided.
Yearly Subscriptions (Cancellation & Access)
- You can cancel anytime to stop future renewals.
- After cancellation, you keep access until the end of your current paid term.
- We do not offer prorated refunds for unused time unless required by law or unless there is a verified technical issue we cannot resolve within the 30-day refund window.
- If a refund is approved, subscription access and related licenses are revoked.
Lifetime Licenses
- Lifetime licenses are one-time purchases (no renewals).
- Refunds follow the same 30-day refund window and eligibility rules above.
- If a lifetime purchase is refunded, the license is deactivated and access to downloads/updates is removed.
Non-Refundable Situations
Refunds are generally not granted when:
- The request is made more than 30 days after the charge date, or
- There is no functional issue or billing error, or
- Your account was terminated for violating our Terms of Service.
How to Request a Refund
Email [email protected] with:
- Your full name and account email
- Order number / transaction ID
- Product name (yearly or lifetime)
- Reason for the request (include screenshots/logs if relevant)
We respond within 5 business days.
Refund Processing
Approved refunds are issued to the original payment method. Timing depends on your bank/card issuer (often within 5–10 business days).
Chargebacks
Please contact us before initiating a chargeback so we can resolve the issue quickly. Chargebacks opened without contacting support may result in temporary account suspension during investigation.